Privacy Policy
Last updated: 19 September 2025
1. Overview
We respect your privacy. This Privacy Policy describes how we collect, use, disclose, and protect personal information when you use the Tasmanian Planning Scheme Assistant (the “Service”). We comply with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) to the extent they apply to us.
2. Information we collect
- Usage data: pages visited, features used, timestamps, device/browser information, and aggregated analytics.
- Query data: text you enter (e.g., addresses, planning questions) so the Service can generate results.
- Contact details (if provided): name, email, and messages when you contact us.
- Cookies and similar technologies: to maintain sessions, preferences, basic analytics, and performance.
3. How we use your information
- To operate, maintain, and improve the Service and its accuracy.
- To provide support and respond to enquiries.
- To monitor usage, detect fraud or abuse, and ensure security.
- To analyse aggregated trends and enhance user experience.
- To comply with law and enforce our Terms.
4. AI/LLM processing
To generate responses, your queries may be processed by our systems and trusted service providers. We take steps to minimise personal information in prompts where possible and to handle data in accordance with this Policy.
5. Legal bases (if applicable)
Where privacy laws require a legal basis, we rely on legitimate interests (to operate and improve the Service), consent (where you provide it), and compliance with legal obligations.
6. Sharing your information
- Service providers: hosting, analytics, monitoring, and security partners who assist us in operating the Service.
- Legal and safety: where required by law or necessary to protect rights, safety, or property.
- Business changes: in connection with a merger, acquisition, or similar event, subject to confidentiality safeguards.
7. Data location & retention
Service data may be processed in Australia and/or other jurisdictions by reputable providers. We retain personal information only as long as necessary for the purposes described in this Policy or as required by law, after which we securely delete or de-identify it.
8. Security
We use reasonable technical and organisational measures to protect personal information. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
9. Your choices & rights
- You may choose not to provide certain information, though this may limit functionality.
- You may request access to, or correction of, your personal information we hold.
- You may opt out of non-essential analytics cookies where offered.
10. Children
The Service is not directed to children under 16. If you believe a child has provided personal information, please contact us so we can delete it.
11. Third-party links
The Service may link to third-party sites. Their privacy practices are not covered by this Policy.
12. Changes to this Policy
We may update this Policy by posting a revised version with a new “Last updated” date. Your continued use of the Service indicates acceptance of the updated Policy.
13. Contact
Questions or requests about privacy? See the contact details in the site footer.